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Engagement
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Bristlecone
Lab’s Global Multi-shore Delivery Proposition
- Replace Risk with Return
Increasingly driven by the need to
increase productivity, reduce time-to-market,
and quickly adapt to the changing business
environment, ISV's are capitalizing on the
cost and quality advantages of global service
providers. However, effective governance is
critical to managing the “unseen factors”
that ensure the success of an onsite-offshore
venture.
At Bristlecone Labs, we believe the key to
success is a seamless multi-shore delivery
model that leverages our onsite and offshore
delivery capabilities. This model offers common
processes and a single point of accountability
through an onsite interface. We help our clients
capitalize on the opportunities presented
by our development and integration expertise—minus
the risk typically associated with global
sourcing initiatives.
Bristlecone Lab’s multi-shore delivery
framework maximizes the benefits of global
sourcing. Our proven offshore services strategy
delivers long-term, quantifiable business
results to our clients. In addition to significant
cost savings, our flexible delivery model
enables companies to adapt to changing business
requirements or objectives. We offer:
Single Point of Accountability
– A single point of contact and accountability
ensures proper communication of requirements
and issues, sets performance expectations
and manages the subtle nuances of intercultural
exchanges.
Predictability – Consistent
processes, methodologies and metrics across
development and integration projects ensure
predictable, high-quality results.
Cost Effectiveness - Do More
with Less – A well-managed onsite-offshore
approach can deliver dramatic cost savings.
Our clients can expect a significant reduction
in current spend.
Productivity and Flexibility
– Our scalable approach allows organizations
to ramp up quickly to deliver high-priority
projects. Our flexible model enables users
to adjust execution, support, work volumes
and service levels to match inevitable changes
in business requirements. Offshore teams facilitate
round-the-clock project delivery and support.
Responsiveness – The onsite-offshore
model is highly responsive to IT team and
system users. We can offer round the clock
to meet your requirements in tandem with the
”Follow the Sun” model.
Customized Engagement Framework
– We customize each engagement in accord
with our clients’ preferences and organizational
structure. We focus on unhindered, hassle-free
communication among all stakeholders. We also
emphasize removing ambiguity in both communication
plans and escalation paths.
Managing Risk with Responsibility
– Our robust delivery model minimizes
the challenges of onsite-offshore sourcing
by assuming complete project management responsibility.
It incorporates best-in-class project, performance,
quality, communication and metrics management
practices to keep projects on track.
Quality of Governance – A multi-shore
delivery model requires close coordination
among geographically-dispersed teams in order
to meet expected service levels and key performance
indicators (KPIs). Our project and program
management methodology focuses on managing
costs, risks and schedules.
The Personal Touch –
Most executives ready to embark on offshoring
look beyond mundane concerns. Instead, they
want answers to questions like: “What
will you do to take meet our special requirements?
How will you cope with our particular needs?
Will you go the extra mile to guarantee the
best solution for us? The technical jargon
in most responses to RFPs typically does not
offer the personal assurance clients need
– that the offshore service vendor will
“carefully nurture” their interests.
Bristlecone differentiates itself through
this personal touch. We put the utmost value
on earning our clients’ trust. We work
with you to create the maximum business value
from an engagement—because we believe
in building long-term business relationships
rather than simply delivering projects.
Client Engagement Model:
(click to enlarge)
Bristlecone Labs' Value Proposition:
Access to World-Class Capabilities
We help our clients plan, build, manage and
rationalize their solution portfolios. With
our strong SAP relationship, we bring unmatched
expertise in SAP technologies to the marketplace.
We offer best-of-breed capabilities in:
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Application development
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Management and maintenance
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Application lifecycle optimization
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Content management
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Database intelligence
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Database development and transformation services
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Web Services
Quality of Service and Reliability
Bristlecone Lab’s development, implementation
and support practice have been awarded the
CMMI Level 4 rating. Compliance with the well-recognized
standard ISO 9001:2000 ensures high quality
services to clients.
Project monitoring is an important part of
our project execution strategy. Our quality
management system provides the templates,
forms, guidelines and checklists necessary
to achieve monitoring and reporting project
progress—and effectively manage risk.
Our templates track issues from recording
to closure, with the ability to prioritize
the issues and escalate them.
Quality Resources and Scalability
We periodically review our consultant pool
and our training and hiring programs to be
sure that our teams have the right technology
skill sets. We have built a strong resource
management practice to manage attrition by
creating continuous value for our consultants.
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